Q&A

Q: What is the requirement of the surface?

A: Our peel and stick tiles are suitable for any surface that is flat and smooth. Before installation, please make sure that the surface is dry, clean, oil-free and dust-free.

If the surface is rough, we'd highly recommend using extra construction glue on the back of the adhesive.

Q: How can I reposition the tile during installation?

A: Repositioning the tiles once applying pressure could be a headache, but the detergent-water can save you from there:

Fill a 500ml-750ml bottle with water and add 1-2 teaspoon(s) of mild dish detergent. Spray a small amount of the water-detergent mixture on the dhesive and spread it with your hand over the whole surface. Adding the liquid will allow you to perfectly adjust the tile on the wall by delaying the adhesion process.

Although the detergent-water can delay the adhesion process, we still strongly suggest plan the tile layout beforehand on the wall using white chalk or pencil.

Q: What is the safe distance between tiles and flame?

A: The safe distance depends on the material of the tile surface. Below please check out the safety distance if installing tiles behind the stove/oven:

  • PVC tiles: 8 inches
  • Metal tiles: 6 inches
  • Glass tiles: 6 inche

Q: Can I install the peel and stick tiles in the bathroom?

A: Yes, the tile surface is 100% waterproof. BUT it's important to seal off all gaps or voids to prevent the bottom of the tiles being moistured, since humidity would weaken the stickiness of the backing adhesive.

Q: What tools will be the best to cut the tiles?

A: That depends on how do you want the tiles to be cut:

  • Cut straight edges: You can use a utility knife and snap apart manually or with pliers
  • Cut through tiles or make a hole: chop saw, jig saw, or rotary tools.

Q: Can I put the peel and stick tiles over an existing kitchen backsplash?

A: Yes, you can use it on an existing backsplash directly, but make sure the surface is clean and leveled, and smooth.

Q: Are these tiles easy to remove?

A: Our backing adhesive is so strong that hardly can you remove the tiles once it's on. But there's a technique - you could use a hair dryer to warm up each tile to soften the adhesive and pull softly starting with the corners, then use a cleaning product to wash the wall and remove any excess glue left by the tiles.

Q: How can I clean and maintain the peel and stick backsplash?

A: Simply use a sponge to restore the tiles shine. Use a mild non-abrasive household cleaning products such as dish soap, cream cleanser or glass cleaner.

Q: Could I use this as a countertop if I put an epoxy sealant over top?

A: Yes, you can! Actually there have been many of our customers using our peel and stick tiles as a countertop.

Q: Are these tiles renter-friendly?

A: Yes for budget, these tiles only cost you a fraction of cost comparing to traditional tiles or bricks, and deliver a realistic project outcome with all functions that you require, such as waterproof and heat-resistant. However, removing the tiles when move out could be a headache because of the strong adhesive, especially for painted walls - usually the paints will be off while removing. So, we recommend applying a Intermediate medium such as A MDF board in between, so what you really do is to remove the board when moving out which is much easier.

What is the availability status of items on the site?

All items for sale on the woodstock-theme-light.myshopify.com are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

What do I need for optimum browsing when visiting Woodstock store?

To make your experience at Woodstock Shopify Theme as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Woostock Shopify Theme does not support private browsing mode at this time.

How accurate is color display on the Internet?

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

How may I get assistance with my online order?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

How do I change information on my order after it has been placed?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

I just finalized my order but I still have not received the order summary.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us

How much is the delivery?

Enjoy complimentary ground shipping on all orders, excluding the 'Le Flâneur' bicycle.
You will be asked to select the shipment method you would prefer as part of the order procedure.

Delivery cost depends on the delivery service you select:
Express 2 days service will cost $35.00, Standard Overnight service will cost $60.00, Priority Overnight service will cost $70.00, and Saturday Delivery service will cost $85.00.

For furniture, a transportation fee of 6% of the retail subtotal of the order, excluding sales tax, and not to exceed $5,000, will be charged when your Product is ready to ship. For the bicycle « Le Flâneur », a delivery fee of $250 will be charged upon shipment of your order.

How long will delivery take?

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship same day unless an item is subject to a ship delay.

Overnight and Saturday delivery are not available options for Hawaii and Alaska.

Ground: Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.
2-Day: Allow two business days for delivery.
Overnight: Expected delivery is the following business day.
Priority Overnight: Expected delivery is the following business day between 12 p.m. and 2 p.m. in most areas.
Saturday Delivery: Orders must be placed between Thursday 2 p.m. and Friday 1:59 p.m. (Eastern Standard Time). Expected delivery is Saturday between 12 p.m. and 2.p.m. in most areas.
In-Store Pickup: Your order will ship with the delivery method chosen at checkout. You will be notified by email when your order is available in-store. For FedEx Ground service, allow one to seven business days for delivery once in transit.

How do I track delivery of my order?

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

Are there any delivery restrictions?

Items purchased may only be shipped within the continental US and to Alaska and Hawaii. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the United States.

Orders shipping to Hawaii and Alaska are restricted to Ground or 2 Day delivery. Standard Overnight, Priority Overnight, and Saturday delivery are not available shipping methods.

Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address.

Python and lizard products may not be shipped to California.

Are shipping fees refundable?

The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.

Is a signature required for delivery of my order?

A signature is required upon receipt of your package. 

I am on a business trip. Can you deliver to my hotel?

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice. 

Can White Glove delivery be arranged for clients?

White Glove delivery for clients can be arranged. Kindly note, a delivery fee of 6% of the subtotal, not exceeding $5,000 USD, will be charged upon shipment of your order. Please contact us for additional information.